Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home technology; if you are not happy with your purchase, you can return your item within 30 days of delivery. All returned products must be in their original packaging and include all accessories to be eligible for a full refund.

1

Initiate Your Request

Contact our customer support team or visit our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Pack Your Device

Securely place the product, along with all original manuals, chargers, and components, back into its original box to ensure safe transit back to our facility.

3

Ship the Item

Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our warehouse team inspects the returned unit for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing