Frequently Asked Questions

Everything you need to know to create your dream home.

What is the standard shipping timeframe for furniture items?

Most in-stock furniture items are processed within 2-3 business days and delivered within 7-14 business days depending on your location and the size of the item.

Do you offer White Glove Delivery and assembly?

Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Sustainability is a core value at Dreame. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna to help you budget for your larger home investments.